Privacy Policy

This Privacy Policy explains how Conteh Technologies Hub Ltd. ("Company", "we", "us", or "our") handles information when you access or use Conteh Tech Hub, contact us, submit information through the Platform, or otherwise interact with services provided through this website.

Conteh Tech Hub is the umbrella and master commercial brand of Conteh Technologies Hub Ltd. and serves as the Company's central digital hub for presenting its corporate presence, ventures, products, services, projects, and wider digital ecosystem.

This Privacy Policy applies specifically to Conteh Tech Hub. Individual ventures and platforms within the Conteh Tech Hub ecosystem may publish their own privacy policies reflecting their particular functionality and information-processing activities.

Conteh Tech Hub is operated by Conteh Technologies Hub Ltd..

Where information is collected directly through Conteh Tech Hub for the operation of this Platform or for Company-level communications, enquiries, services, or administration, Conteh Technologies Hub Ltd. is responsible for handling that information in accordance with this Policy and applicable law.

Where you follow a link to or interact directly with another Conteh Tech Hub venture, the privacy policy or privacy information published by that venture may additionally apply.

The information we collect depends on how you interact with Conteh Tech Hub and which features you use.

We may collect information including:

We may collect information:

• directly from you;
• when you complete a form or submit an enquiry;
• when you create or use an account, where available;
• when you communicate with us by email or other channels;
• when you request or use a Company service;
• when you interact with Platform functionality;
• automatically through necessary technical systems, logs, cookies, or similar technologies where applicable; and
• from service providers or other parties where reasonably necessary for Platform operation or a service you have requested.

Depending on the nature of your interaction, we may use information to:

• operate, maintain, and secure Conteh Tech Hub;
• provide Platform features and functionality;
• respond to enquiries and communications;
• provide requested Company services;
• manage accounts where account functionality is available;
• process and administer relevant transactions;
• provide customer or technical support;
• maintain appropriate business and transaction records;
• understand and improve Platform performance;
• detect, investigate, or prevent misuse or security incidents;
• protect our systems, users, and legitimate business interests;
• manage Company and venture relationships;
• send communications you have requested or that relate to your interaction with us;
• comply with applicable legal obligations; and
• establish, exercise, protect, or respond to legal rights and claims where necessary.

You should avoid submitting sensitive, confidential, financial, identification, medical, or other information that is not reasonably necessary for the particular enquiry or service you are using.

Where additional information is required for a specific Company service, we may provide further instructions or service-specific privacy information.

We do not treat information submitted to Conteh Tech Hub as information that may be freely disclosed to unrelated parties.

We may share or make information available where reasonably necessary for the purpose for which it was collected, including with:

• personnel, contractors, or authorised representatives supporting the Company;
• technology, hosting, infrastructure, authentication, security, communications, or other service providers;
• payment or financial-service providers involved in a transaction you request;
• a relevant Conteh Tech Hub venture where your enquiry or request concerns that venture;
• professional advisers where reasonably necessary;
• competent authorities where disclosure is lawfully required; or
• another party where you request or authorise the disclosure.

We seek to limit disclosures to information reasonably relevant to the applicable purpose.

Conteh Tech Hub provides access to a wider ecosystem of ventures, products, services, and digital platforms operated by Conteh Technologies Hub Ltd.

An individual venture may collect information directly through its own website or application. In those circumstances, that venture's published privacy policy should be consulted because its processing activities may differ from those of the Hub.

Information submitted to one venture is not automatically treated as information that may be used without restriction across every other venture in the ecosystem.

Conteh Tech Hub may rely on third-party technology and infrastructure providers to operate parts of the Platform.

These may include services used for database infrastructure, hosting, deployment, content delivery, authentication, security, communications, analytics, or other technical functions actually implemented on the Platform.

Such providers may process technical or other information as necessary to provide their services. Where a provider processes personal information on our behalf, we seek appropriate contractual and technical safeguards addressing confidentiality, security, permitted processing, and relevant retention or deletion arrangements.

We periodically review the services used by the Platform and seek to ensure that our published privacy information remains consistent with the technologies actually deployed.

Some technology or infrastructure providers used by Conteh Tech Hub may operate systems or store or process information outside Sierra Leone or across multiple locations. This may include cloud-hosted databases and infrastructure where those services are used for this Platform.

Where information is processed internationally, we will seek to handle such processing consistently with applicable legal requirements and appropriate contractual or technical safeguards relevant to the services being used.

Conteh Tech Hub may use cookies, local storage, authentication technologies, security technologies, or similar mechanisms where necessary for Platform operation or where additional functionality has been implemented.

Technologies necessary for core website functionality and security are distinguished from optional analytics or other non-essential tracking. Where a choice or consent is required for a technology actually used, we will provide an appropriate mechanism before that processing occurs.

Information about the categories of technologies used and the choices available to users is provided in our Cookie Policy.

Where analytics or performance-measurement technologies are deployed, information may be processed to help us understand how the Platform performs and how users interact with it.

We will describe material analytics or tracking technologies in our Cookie Policy or other appropriate notice where applicable. Optional analytics or tracking will be subject to any applicable consent requirements; this statement does not mean that such technologies are necessarily deployed on the Hub.

We may use contact information to respond to enquiries, provide requested information, communicate about a service or transaction, provide support, or send other operational communications relating to your interaction with us.

Where we send optional promotional or marketing communications, we will provide an appropriate means to stop receiving those communications where applicable.

Stopping optional marketing communications does not necessarily prevent us from sending communications that are reasonably necessary for an existing service, transaction, security matter, account, or legal obligation.

We seek to use reasonable technical and organisational measures appropriate to the nature of the Platform and the information being handled to protect information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include access controls, authentication, security configuration, infrastructure protections, monitoring, backups, and other safeguards appropriate to the systems being used.

No internet-connected system or method of electronic storage can be guaranteed to be completely secure. Users should also take reasonable steps to protect their devices, accounts, and credentials.

We seek to retain information for no longer than reasonably necessary for the purpose for which it was collected, subject to legitimate operational, contractual, security, record-keeping, dispute-resolution, and applicable legal requirements.

Different categories of information may require different retention periods. We may also retain limited records where reasonably necessary to establish transaction history, resolve disputes, prevent abuse, maintain security, or comply with applicable obligations.

You may contact us if you want to ask what information we hold about you, request correction of information you believe is inaccurate, request deletion of information, or raise another privacy-related concern.

We will assess such requests in light of the information concerned, the reason it is held, applicable law, contractual requirements, security considerations, legitimate record-keeping needs, and any other relevant obligations.

A request does not necessarily require deletion or alteration where information must reasonably or lawfully be retained.

Nothing in this Policy is intended to restrict any privacy or information right that a person is entitled to exercise under applicable law.

Conteh Tech Hub is primarily a corporate, technology, business, and ecosystem Platform and is not designed specifically as a service directed at children.

Users should not knowingly submit information about a child or minor where that information is unnecessary for the relevant purpose.

Where a Company service is later designed to process information relating specifically to children or minors, additional safeguards, notices, consent mechanisms, or service-specific terms may be introduced as appropriate.

We may preserve, disclose, or otherwise process information where reasonably necessary to comply with a valid legal obligation, lawful request, court order, regulatory requirement, or other legally authorised process.

Where permitted and appropriate, we seek to limit such processing or disclosure to what is relevant to the applicable legal request or obligation.

If we become aware of a security incident affecting information processed through Conteh Tech Hub, we may investigate the incident, take reasonable containment or remediation measures, preserve relevant records, and make notifications where required by applicable law or otherwise appropriate to the circumstances.

Conteh Tech Hub may link to websites or services that are not operated by Conteh Technologies Hub Ltd.

Once you interact with an independent third-party website or service, its own privacy practices and terms may apply. We encourage you to review those policies before providing information.

We may update this Privacy Policy to reflect changes in Platform functionality, technologies, information practices, Company operations, or applicable legal requirements.

When this Policy is materially revised, the updated version will identify its revision date. Where additional notice is appropriate or required, we may provide notice through the Platform or another suitable communication method.

This Privacy Policy should be read together with the other legal documents applicable to Conteh Tech Hub, including:

• Terms & Conditions
• Cookie Policy
• Refund & Cancellation Policy
• Payment Information

For privacy-related questions, concerns, or requests concerning Conteh Tech Hub, contact:

privacy@contehtechhub.com

For general Platform support:

support@contehtechhub.com